Shipping policy

Thank you for shopping at our online store. We strive to provide a smooth and reliable shipping experience for our customers. Please review our Shipping Policy to understand the details of our shipping process.

1. Processing Time:
After you place an order, please allow us 1-3 business days to process and prepare it for shipment. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Methods:
We partner with reputable shipping carriers to deliver your orders. The shipping method used will depend on the destination, size, and weight of the package. At checkout, you will be provided with available shipping options.

3. Shipping Time:
Once your order has been processed and handed over to the shipping carrier, the estimated shipping time will vary depending on your location. Generally, you can expect your package to be delivered within 6 to 20 business days. Please note that unforeseen circumstances, such as customs clearance delays or adverse weather conditions, may affect delivery times. We appreciate your understanding in such situations.

4. Tracking Information:
To keep you informed about the progress of your shipment, we will provide you with a tracking number as soon as it becomes available. You can use this tracking number to monitor the status of your package through the shipping carrier's website.

5. Shipping Restrictions:
We currently ship to the UK, European Union and Internationally. If your shipping address is outside of these areas, please contact our customer support team before placing an order, as additional shipping arrangements may need to be made.

6. Shipping Fees:
Shipping fees will be calculated based on the destination, weight, and dimensions of your package. The shipping cost will be displayed at checkout before you finalize your order.

7. Customs and Duties:
Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the recipient. Customs policies vary from country to country, so we recommend contacting your local customs office for more information before placing an order.

8. Address Accuracy:
Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery. We are not responsible for any additional costs or losses resulting from incorrect or incomplete addresses provided by the customer.

9. Order Tracking and Support:
If you have any questions or concerns about your order, please contact our customer support team. We will be happy to assist you with tracking your shipment or addressing any issues that may arise during the shipping process.

We appreciate your understanding and cooperation in ensuring a smooth shipping experience. If you have any further questions about our Shipping Policy, please don't hesitate to reach out to our customer support team.